🚚 Shipping & Delivery
Do you ship internationally?
Do you ship internationally?
Yes! We proudly ship to many international destinations. Shipping costs and delivery times are calculated at checkout based on your location.
How long does it take to process orders?
How long does it take to process orders?
We process most orders within 1–3 business days. Handmade crochet items take extra care and time, so please allow up to 7 additional days for these to be prepared and shipped.
How does shipping work?
How does shipping work?
Handmade Crochet Items: Shipped via DHL with tracking. These are made to order, so they may take a few more days to ship.
💳 Payment & Pricing
What payment methods do you accept?
What payment methods do you accept?
We currently accept PayPal. Soon, we’ll support more options like Apple Pay, Visa, Mastercard, and more.
Will I be charged any additional fees?
Will I be charged any additional fees?
No, all costs are clearly shown at checkout. What you see is what you pay - no hidden charges.
↩️ Returns & Refunds
Can I return or exchange an item?
Can I return or exchange an item?
Yes! We offer a 30-day return policy for most items. Items must be unused and in their original packaging. To start a return, email us at info@uniquetreasures.co.
Please note: Handmade crochet and custom orders are not eligible for return unless damaged.
What if my item is damaged or lost?
What if my item is damaged or lost?
Contact us at info@uniquetreasures.co with your order number and a photo (if applicable). We’ll do our best to make it right.
Can I cancel or change my order?
Can I cancel or change my order?
Unfortunately, orders cannot be modified or canceled after they’re placed. Please double-check your details before checking out. If you have already purchased and want to cancel or change your order email us as soon as possible at info@uniquetreasures.co.
👤 Account & Orders
Do I need an account to place an order?
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save favorites, and enjoy a faster checkout next time.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive a tracking number by email so you can follow your treasure’s journey to you.
📦 Product Information
Are crochet items really handmade?
Are crochet items really handmade?
Yes! Every crochet item is handcrafted using high-quality yarn or wool. Because each one is handmade, small variations may occur — adding to their charm.
Will the item match the photo exactly?
Will the item match the photo exactly?
Yes — we take care to show accurate product photos. However, crochet items may have slight, natural differences due to the handmade process.
Do you offer gift wrapping?
Do you offer gift wrapping?
Yes — we offer gift wrapping for handmade crochet items. You can also add a personalized note during checkout.
Can I request a custom crochet item?
Can I request a custom crochet item?
Yes! While not listed as a standard product yet, we do accept custom crochet requests. Email us at info@uniquetreasures.co with your idea.
🎧 Customer Support
How can I reach customer service?
How can I reach customer service?
You can always reach us at info@uniquetreasures.co. We typically respond within 24 hours.
Do you offer live chat or phone support?
Do you offer live chat or phone support?
At the moment, we provide support by email only — but we’re working on offering more options soon.
Still Have Questions?
Our customer support team is here to help you with any questions or concerns